FAQ

Tuff Protection:
Frequently Asked Questions

The T Case is waterproof, dustproof, dent resistant, shatter resistant and virtually indestructible. It is durable, strong and able to withstand some of the most extreme conditions.  Below we've done our best to include everything you'll need to know when you start using your T Case, as well as some additional information in case you need it!  Don't ever hesitate to reach out to us at [info@thetcase.com] if you'd like an answer to a question not listed here.

Q: How do I customize my foam without pulling too much out?
+  Identity the foam you want to pluck.  Each T Case has an eggshell foam lining on the top and bottom, and most have 1-2 layers of pre-cut cubed foam – this is the foam you’ll want to adjust.
+  Arrange the items you wish to store on top of the layer of foam, making sure to leave space around each item.  For best results, leave the row around the outside edges intact.
+  Toothpicks or similar items can be used as a guide – create an outline of your items with toothpicks in the corners of the foam cubes, then carefully remove the plug.
+  Save extra foam plugs to adjust the size of your negative space.

Q: What is the Easy Pull Latch System?
+  Larger T Cases (16”+) come with easy pull latches to eliminate the use of extra pressure needed to lock and unlock the case.
+  The spring loaded tab at the bottom of the latch needs to be pulled out to release the latch
+  The same motion of pulling the tab out needs to be performed when closing the tab as well.

Q: How do I care for my T Case?
+  The O-Ring:  The watertight seal is guaranteed by the O-ring in the lid of the T Case and the matching groove in the base.  Regularly check for foreign debris (sand, dirt, etc).  The O-ring must be free of tears, cuts and holes to ensure a proper seal
+  Cleaning: Most spots can be cleaned with non-toxic household cleaner and a rag or sponge.  Avoid using abrasives and brushes.
+  Foam Inserts: If you accidentally remove too many cubes from the pluck out foam inserts, you can glue them back with clear glue or rubber cement.
+  Do not keep your T Case in enclosed areas during months with high temperatures or in proximity to any heaters or heat sources.  Doing so will void the warranty and may cause damages to the case or its contents.

Q: Does my T Case come with a Warranty?
Tuff Protection guarantees T Case products for a lifetime against breakages or defects in workmanship.  Our liability is limited to the case only and not it’s contents or foam.  If a material or workmanship defect arises, Tuff Protection will replace the case only.  Tuff Protection cannot be held liable for damages to personal property due to misuse or improper maintenance of the T Case or O-Ring Seals.  This warranty does not, under any circumstances, cover the replacement or cost of any electronic device or personal property inside or outside the case.  If you received a defective product, email INFO@THETCASE.COM with a copy of your receipt for a return authorization number and send it for repair or replacement to Tuff Protection Customer Service Department (postage paid).  Upon receipt of return we will notify you of the status and any handling or return postage charges.

Q: What are the SGS Ratings for The T Case?
+ Depth ... 3FT-15FT
+ Pressure ... 8,000-11,000 LB/FT
+ Drop Test ... 6.55FT
+ Handle ... 450-600 LB/FT
+ Temperature ... -4 Deg. F - 176 Deg. F

Q: Why hasn't my order shipped?
Typically all Tuff Protection orders ship same day however, there are a few exceptions.  The first are weekends and national holidays - our hours of operation are Monday-Friday, 9AM-5:30PM PST.  An order placed before 2pm on a weekday that is not a holiday will go out same day.  An order placed after that time may go out same day, or may go out next day, depending upon order volume.

Q: Where's my tracking number?
Generally all T Cases will ship via FedEx Ground.  Your tracking number will be emailed to the email you used to place your order, and it will also be provided by our website.  If you need additional information on your tracking number, please don't hesitate to email us at info@thetcase.com.